Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL SPA HUSSEREN COLLECTIONS
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved one, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch, with customization according to your preferences. At HOTEL SPA HUSSEREN COLLECTIONS, you benefit from the best price by purchasing directly from our official store.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during the checkout process. Email delivery is immediate, while delivery by mail or in-store pickup are also available according to your preferences, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each one will be personalized according to your wishes, and you can give them to your loved ones so they can enjoy a unique experience at our establishment, HOTEL SPA HUSSEREN COLLECTIONS.
How do I create a group fund and invite people?
To create a piggy bank and offer a gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing. Enjoy this unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher, select from the gift boxes offered by HOTEL SPA HUSSEREN COLLECTIONS, which provide a variety of experiences, ranging from a gastronomic dinner to a romantic stay in Alsace.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. This will allow you to manage your gift boxes for HOTEL SPA HUSSEREN COLLECTIONS.
How can I empty my cart?
To empty your gift box basket, go to the top right of the page and click on the basket icon, then on the 'Empty Basket' button. Enjoy our selection of stays and gastronomic experiences at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer different experiences to your loved ones. All the gift boxes will be included in a single order, for simplified shipping from our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option, directly on our HOTEL SPA HUSSEREN COLLECTIONS website.
How do I purchase or give a gift box?
To offer a gift box from HOTEL SPA HUSSEREN COLLECTIONS, select your preferred gift box among our stays, dinners, or spa treatments, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box, and the lucky recipient can book their dates directly with our establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift voucher to HOTEL SPA HUSSEREN COLLECTIONS and let the recipient choose from our various experiences, such as a gastronomic stay or a romantic getaway in Alsace.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At HOTEL SPA HUSSEREN COLLECTIONS, we offer you the possibility to book your stay or dinner dates according to your convenience, with flexibility tailored to your needs.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is the gift box customer service reachable by phone?
The customer service of HOTEL SPA HUSSEREN COLLECTIONS is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space. Log in with the credentials received at the time of purchase to access this information. Fully enjoy your experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is there an online chat available for questions about gift boxes?
An online chat is available on the HOTEL SPA HUSSEREN COLLECTIONS website to answer your questions about gift boxes. You will also find the opening hours there to get quick and personalized assistance.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance during your stay at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is there a dedicated FAQ for gift boxes?
You will find in this FAQ all the necessary information to use your gift box, such as its validity and the available services, in order to fully enjoy your experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the 'Tea Time & Spa' which allows you to enjoy an afternoon of relaxation at the 450 m2 spa with an infinity pool at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other clients, such as our 450 m² spa, our bistro-style restaurant 'Bain de Forêt', and our luxurious rooms, according to the conditions of your gift box and the availability of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the necessary information to fully enjoy your experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is special attention given to the recipient of a gift box?
The recipient of an HOTEL SPA HUSSEREN COLLECTIONS gift box will receive special attention during their reservation and stay, with services tailored for a relaxing and gastronomic experience in Alsace.
Is a welcome drink included in my gift box?
The HOTEL SPA HUSSEREN COLLECTIONS gift boxes include a welcome drink to greet you at our establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your spa session. This way, you can fully enjoy your relaxation time without having to worry about it. HOTEL SPA HUSSEREN COLLECTIONS.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple HOTEL SPA HUSSEREN COLLECTIONS gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different options to suit your needs, directly from our official HOTEL SPA HUSSEREN COLLECTIONS store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are available online and can be customized to your liking, with immediate delivery in digital format or a gift pouch version at home. Take advantage of the benefits of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Do you offer preferential rates for bulk purchases?
Degressive rates are applied for large quantity purchases, with a customized quote based on the ordered volume at HOTEL SPA HUSSEREN COLLECTIONS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer preferential rates and customization options for corporate committees, with gift boxes tailored to your specific needs, at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of your HOTEL SPA HUSSEREN COLLECTIONS gift box.
How can I leave a review for my gift box?
You can share your review of your experience by logging into your customer account. The terms may vary depending on the conditions of your gift box, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How can I contact the store?
The opening hours and contact details to reach us are available at the bottom of the page on our website. Enjoy your experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is there a dress code for the gift box?
For your stay or dinner at HOTEL SPA HUSSEREN COLLECTIONS, smart attire is recommended, especially for the restaurant 'Bain de Forêt'. Fully enjoy your experience in this exceptional setting between vineyards and forest.
From what age can I get a treatment?
The treatments offered by our spa are available starting from the age of 16. Enjoy a moment of relaxation at our establishment, HOTEL SPA HUSSEREN COLLECTIONS.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The reservation dates can be chosen by the beneficiary directly at the HOTEL SPA HUSSEREN COLLECTIONS establishment.
How can one access the hotel from the airport?
To access HOTEL SPA HUSSEREN COLLECTIONS from the airport, you can choose to take a taxi or rent a car. Located just steps away from Colmar and Eguisheim, the establishment is easily accessible by car. HOTEL SPA HUSSEREN COLLECTIONS welcomes you in a natural setting between vineyards and forest at the heart of the Alsace Wine Route.
Is the establishment accessible to people with reduced mobility?
The accessibility of the HOTEL SPA HUSSEREN COLLECTIONS to people with reduced mobility is ensured by its adapted facilities, including its 450 m2 spa and spacious rooms.
Are pets allowed in the establishment?
The HOTEL SPA HUSSEREN COLLECTIONS accommodates pets under certain conditions. To fully enjoy your stay, it is advisable to check the terms directly with the hotel.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment HOTEL SPA HUSSEREN COLLECTIONS. You will find there, in particular, the 4-course discovery menu offered by our bistronomic restaurant 'Bain de Forêt'.
What are the hours of operation?
The operating hours of HOTEL SPA HUSSEREN COLLECTIONS vary depending on the service. For the restaurant, spa, and other amenities, you can check the hours directly on the hotel's website or inquire during your reservation.
Is there parking available near the establishment?
HOTEL SPA HUSSEREN COLLECTIONS has a nearby parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The HOTEL SPA HUSSEREN COLLECTIONS gift boxes are available in digital format and can be sent by email immediately after purchase, or as a gift pouch delivered to your home. This gives you total flexibility to offer an exceptional moment to your loved ones.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version at home, with HOTEL SPA HUSSEREN COLLECTIONS.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, dinners, and relaxation moments at our establishment HOTEL SPA HUSSEREN COLLECTIONS. For additional items, you can check the available services in our official store.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version if you prefer. At HOTEL SPA HUSSEREN COLLECTIONS, you benefit from an immediate sending of your gift box in digital format and a gift pouch version at your home.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in a careful and elegant packaging, ready to give. You can choose between an immediate digital delivery or a gift pouch version at your home for an even more personal touch, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is the gift box available in a digital format (e-gift box)?
Absolutely, you can choose to receive your gift box by email for an immediate discount. The beneficiary can then book their stay or service dates at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent in digital format and a gift pouch version can be delivered to your home or to the recipient, depending on your choice. Take advantage of this option to offer a unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home. Enjoy this unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
What are the delivery times for gift boxes by mail?
Gift boxes are sent within 24 hours in digital version and within 3 to 5 days in gift pouch version to your home. You can thus quickly offer a relaxation and gastronomy experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order, directly on our website. The boxes are sent in digital format, with a gift envelope version to your home for a personal touch, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. Your gift box will be sent immediately in digital format, and a gift pouch version can be delivered to your home at HOTEL SPA HUSSEREN COLLECTIONS.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent immediately in digital format, and you can also receive a gift pouch version at your home. The lucky recipient can then book their dates at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preference. The box is sent immediately in digital format and a gift pouch version can be sent to your home. Enjoy this offer directly from our establishment HOTEL SPA HUSSEREN COLLECTIONS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days from the date of purchase, depending on your location. You will receive a digital version immediately after your order, and the gift envelope will be sent by mail. Your loved one can thus fully enjoy their experience at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the HOTEL SPA HUSSEREN COLLECTIONS establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At HOTEL SPA HUSSEREN COLLECTIONS, we invite you to check these details to plan your stay to the best.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy various experiences, such as stays, gourmet dinners, or relaxing moments at the spa, at our hotel HOTEL SPA HUSSEREN COLLECTIONS.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the conditions specified at the time of purchase. For your stay at HOTEL SPA HUSSEREN COLLECTIONS, you can enjoy our 450 m2 spa with an infinity pool and our bistro-style restaurant "Bain de Forêt".
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on availability and the conditions of your gift box. You will be able to fully enjoy your experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS, such as a stay, a dinner, or a spa session.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with romantic stays or unique gastronomic experiences. Discover our online offers to find the perfect gift to give at HOTEL SPA HUSSEREN COLLECTIONS.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments to share. Enjoy our selection of stays and gastronomic experiences for memorable celebrations at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL SPA HUSSEREN COLLECTIONS are official and guaranteed without intermediaries. You thus benefit from the best rate directly from our establishment, located in the heart of the Alsace vineyard.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those available at the HOTEL SPA HUSSEREN COLLECTIONS, such as stays, dinners at the 'Bain de Forêt' restaurant, or moments of relaxation at the spa. You can offer these experiences with the assurance that the recipient will enjoy the same quality services as on-site.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability and reservation conditions of our establishment, HOTEL SPA HUSSEREN COLLECTIONS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is online payment secure?
The online payment for your gift box is fully secured, ensuring the protection of your banking data. You thus benefit from the best rate directly from our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at HOTEL SPA HUSSEREN COLLECTIONS. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at our establishment, HOTEL SPA HUSSEREN COLLECTIONS. Each box allows you to enjoy an overnight stay, a meal, or a relaxing moment in our hotel located in the heart of the Alsace vineyard, between vineyards and forest.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at HOTEL SPA HUSSEREN COLLECTIONS.
Is the payment deducted immediately upon ordering?
The payment for your gift box is made immediately upon ordering. You thus benefit from an immediate digital delivery and a gift pouch version at your home, for a smooth and secure shopping experience at HOTEL SPA HUSSEREN COLLECTIONS.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes. Payments are secure and the boxes are sent immediately in digital format, with a gift envelope version at home if desired, in our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction for your gift box purchases at HOTEL SPA HUSSEREN COLLECTIONS.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The reservation and usage conditions for your gift box are specified at the time of purchase at HOTEL SPA HUSSEREN COLLECTIONS.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. All payments are secure, and the box is sent immediately in digital format, with a gift envelope version sent to your home if you wish. Enjoy this unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL SPA HUSSEREN COLLECTIONS. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and you will immediately receive your gift box in digital format, with the option of a gift pouch version at your home. Enjoy this unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the HOTEL SPA HUSSEREN COLLECTIONS establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL SPA HUSSEREN COLLECTIONS establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at HOTEL SPA HUSSEREN COLLECTIONS.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. For example, you can choose between stays, dinners, or spa moments, with services such as nights in superior rooms, discovery menus, or relaxation afternoons. All these possibilities are offered by our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can thus customize the postal delivery according to your preferences, with a gift pouch version delivered to your home, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your HOTEL SPA HUSSEREN COLLECTIONS gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes are designed to offer a unique and memorable experience, whether for a romantic getaway or a beneficial relaxation.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Each box offers a unique experience, such as a gourmet dinner in our restaurant 'Bain de Forêt' or a night of relaxation in our spa hotel, and each service is designed to be fully enjoyed. At HOTEL SPA HUSSEREN COLLECTIONS, we are committed to providing unforgettable moments.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. You can choose and customize your gift box according to your wishes, with immediate digital delivery or a gift pouch version at home, in our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL SPA HUSSEREN COLLECTIONS gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms of sale indicated at the time of purchase. At HOTEL SPA HUSSEREN COLLECTIONS, you can enjoy gastronomic stays and spa treatments in an exceptional setting in Alsace.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at our establishment HOTEL SPA HUSSEREN COLLECTIONS depends on the general terms and conditions of sale of the gift box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We advise you to check the establishment's conditions to find out about possible extension options. HOTEL SPA HUSSEREN COLLECTIONS.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the conditions specified at the time of purchase. You can enjoy this offer at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How can I redeem the cashback?
To redeem the gift box savings, you will receive a digital voucher or a gift pack version at your home. The beneficiary can then book their dates directly with the HOTEL SPA HUSSEREN COLLECTIONS establishment.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at HOTEL SPA HUSSEREN COLLECTIONS is usually 14 days from the date we receive your request, subject to the terms of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for HOTEL SPA HUSSEREN COLLECTIONS are neither exchangeable nor refundable. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability at our establishment HOTEL SPA HUSSEREN COLLECTIONS. We recommend checking the available dates during your booking to fully enjoy your stay or experience.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL SPA HUSSEREN COLLECTIONS establishment. We advise you to book as soon as possible to fully enjoy your stay in Alsace, between vineyards and forest.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password and fully enjoy your gift box at HOTEL SPA HUSSEREN COLLECTIONS.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box, have your gift box number ready. This number is required to validate your reservation at our establishment, HOTEL SPA HUSSEREN COLLECTIONS.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishment HOTEL SPA HUSSEREN COLLECTIONS. For a stay in Alsace combining relaxation and gastronomy, check the reservation dates directly with us.
Can I use my gift box on holidays?
The use of your gift box at HOTEL SPA HUSSEREN COLLECTIONS is possible on public holidays, subject to the availability of the establishment. For an unforgettable stay or gastronomic experience in Alsace, check the available dates directly with our hotel.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability at HOTEL SPA HUSSEREN COLLECTIONS. You will be able to choose your dates based on the selected offer and availability at the time of booking.
Can I book online with my gift voucher?
The booking with your gift box is made directly with the HOTEL SPA HUSSEREN COLLECTIONS establishment. You can choose your stay or service dates according to availability and the conditions mentioned in your gift box.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can I make a reservation by email with my gift box?
You can make a reservation by email with your gift box by following the reservation procedures of our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions in effect at the time of exchange in our HOTEL SPA HUSSEREN COLLECTIONS establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra spa treatments or dishes not included in the menu, are at your own expense. Enjoy your experience at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can my gift box be used all at once?
Yes, your gift box can be used all at once. You will be able to fully enjoy your experience at our HOTEL SPA HUSSEREN COLLECTIONS establishment, whether for a stay, a dinner, or a relaxing moment at the spa.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the services offered by our establishment HOTEL SPA HUSSEREN COLLECTIONS, located in the heart of the Alsace vineyard. You can thus enjoy a unique experience, combining relaxation, gastronomy, and nature.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment, HOTEL SPA HUSSEREN COLLECTIONS, located in the heart of the Alsace vineyard. You can enjoy our stays, gourmet dinners, or relaxing moments at the spa, depending on the chosen offer.
Is an upgrade possible with an additional fee using my gift box?
Room upgrade is possible depending on availability and for an additional charge. Enjoy your stay in the heart of the Alsace vineyard at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can someone else use my gift box?
The gift box is nominative and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, in our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the conditions of the HOTEL SPA HUSSEREN COLLECTIONS establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL SPA HUSSEREN COLLECTIONS, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
HOTEL SPA HUSSEREN COLLECTIONS does not allow pets in its rooms and common areas to preserve the comfort and tranquility of all our guests.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can choose from our offers such as the parenthesis bistro stay or the tea time & spa, and enjoy our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you are not required to create a customer account. You can place an order as a guest and enjoy your stay or gastronomic experience at our HOTEL SPA HUSSEREN COLLECTIONS establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, subject to availability and the reservation conditions of our establishment, HOTEL SPA HUSSEREN COLLECTIONS.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL SPA HUSSEREN COLLECTIONS are typically from 3 PM for check-in and until 11 AM for check-out. These times may vary depending on the type of room or service booked.
What services are included in a gift certificate?
The services included in an HOTEL SPA HUSSEREN COLLECTIONS gift voucher vary depending on the chosen box set. You can opt for stays, gourmet dinners, spa moments, or combinations of these experiences, always in an exceptional setting between vineyards and forest in Alsace.
What is the difference between a gift box and a free amount voucher?
A gift box offers you a choice among predefined experiences such as hotel stays, restaurant dinners, or relaxing moments at the spa, while an open amount voucher allows you to pay for a service of your choice up to the indicated amount. At HOTEL SPA HUSSEREN COLLECTIONS, you can fully enjoy our establishment located in the heart of the Alsace vineyard.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You will find all the necessary information about using your gift box at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. Choose your reservation dates according to the availability of HOTEL SPA HUSSEREN COLLECTIONS.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply specify the recipient's name when placing your online order. The gift box is valid at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment HOTEL SPA HUSSEREN COLLECTIONS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment HOTEL SPA HUSSEREN COLLECTIONS.
What is the validity period of a gift box?
The gift boxes from HOTEL SPA HUSSEREN COLLECTIONS are valid for 1 year from the date of purchase, offering flexibility to plan a stay or a gastronomic experience in Alsace.
Are children allowed?
HOTEL SPA HUSSEREN COLLECTIONS is an establishment that focuses on relaxation and gastronomy, primarily intended for adults. Children are not specifically mentioned as being accepted, so it is preferable to check directly with the hotel to know the conditions for accommodating families.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTEL SPA HUSSEREN COLLECTIONS establishment.
Is the spa access private?
Access to the spa at our establishment, HOTEL SPA HUSSEREN COLLECTIONS, is included in certain packages, such as the Tea Time & Spa. Please check the details of the chosen offer to know the specific conditions.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic nights, wellness getaways, or culinary experiences. You can choose between one or two-night stays, dinners at our bistro-style restaurant 'Bain de Forêt', or relaxation moments at the 450 m2 spa with an infinity pool, within our establishment HOTEL SPA HUSSEREN COLLECTIONS.